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Technical Support

Common issues
in RO plants

The most frequent failures we see in the field, their real causes and how they are solved. If your plant has any of these, contact us.

01
Water Quality

Drop in treated water output

Cause
  • Membrane fouling by solids, salts or microorganisms
  • Saturated pre-treatment (sediment filters, activated carbon)
  • Pressure drop due to worn pump
  • Source water temperature lower than expected
Solution
  • Chemical CIP cleaning of membranes
  • Replacement of pre-treatment filters
  • Inspection and adjustment of high-pressure pump
  • Evaluate membrane replacement if CIP does not restore flow
02
Final Quality

High conductivity in produced water

Cause
  • Damaged or oxidized membranes (free chlorine in pre-treatment)
  • O-ring seals on housings with internal leaks
  • Mixing between permeate and reject in valves
  • Antiscalant incorrectly dosed
Solution
  • Integrity test per housing (measure individual TDS)
  • Replacement of o-rings and internal connectors
  • Replacement of damaged membranes
  • Check activated carbon in pre-treatment (removes chlorine)
03
Mechanical

Excessive pump noise or vibration

Cause
  • Cavitation due to insufficient water inlet
  • Worn bearings
  • Misaligned motor-pump coupling
  • Air trapped in the system
Solution
  • Check feed flow rate and inlet pressure
  • Inspection and replacement of bearings
  • Motor-pump shaft realignment
  • Purge the system and inspect check valves
04
Operation

Plant stops on its own (frequent alarms)

Cause
  • High or low pressure switches out of adjustment
  • Lack of feed water or empty tank
  • Electrical failure in level or flow sensors
  • Overpressure due to closed reject valve
Solution
  • Pressure switch calibration to nominal pressure
  • Inspection of feed pump and level sensors
  • Electrical sensor test at the panel
  • Adjust reject valve to the correct recovery rate
05
Maintenance

Leaks in connections or housings

Cause
  • Aged or dried o-rings
  • Loose connections due to prolonged vibration
  • Freezing damage (plant without winter protection)
  • Corrosion on metallic parts
Solution
  • Replacement of o-rings and toric seals
  • Retightening of joints and anti-vibration mounts
  • Drain plant before frost or install heat tracing
  • Replacement of corroded components with stainless ones
06
Pre-treatment

Unpleasant odor or taste in produced water

Cause
  • Spent activated carbon (does not remove chlorine or organic compounds)
  • Saturated sediment filters
  • Post-RO tank with biofilm
  • Pipes with bacteria or sediment
Solution
  • Replacement of activated carbon (every 6–12 months depending on use)
  • Replacement of pre-filter cartridges
  • Cleaning and disinfection of the post-RO tank
  • Sanitization of the entire system
07
Electrical Installation

Circuit breakers tripping due to insufficient power

Cause
  • The customer is unaware of the installed power available in their electrical panel
  • Hiring electricians without experience in high-demand equipment
  • Incorrect sizing of breakers, conductors and protections
  • The RO plant is not declared to the electrical designer before installation
  • High-pressure pump startup generates a current peak not considered in the design
Solution
  • Request an electrical load study before installing the plant
  • Verify the panel has enough contracted power (single-phase vs. three-phase)
  • Size breakers and cables per the equipment datasheet (kW + startup factor)
  • Coordinate with an SEC-certified electrician to enable the dedicated circuit
  • In critical cases, arrange a contracted-power increase with the utility

Does your plant have
any of these problems?

On-site technical visit and diagnosis with calibrated instruments.

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